Legal Last updated: 31 July 2026

Refund & Returns Policy

We want you to be satisfied with your purchase of Wellaray Coffee. This policy explains your rights and how to initiate a return or refund under UK consumer law.

Your key right: You have 14 calendar days to return your order from the day you receive it, under the Consumer Contracts Regulations 2013. No reason is required.

1. Your Right to Cancel (Cooling-Off Period)

As a consumer purchasing goods remotely (online or by telephone), you have the right to cancel your order within 14 calendar days from the day on which you receive the goods, without giving any reason. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must inform us of your decision to cancel before the 14-day period expires. You may do this by:

2. Return Conditions

To be eligible for a full refund:

  • Items must be returned in their original, unused condition and in original packaging
  • Sealed sachets must remain sealed - opened or partially used sachets cannot be returned for hygiene reasons, unless the product is faulty
  • The return must be initiated within the 14-calendar-day cooling-off period
  • Proof of purchase (order reference or delivery confirmation) should be included with the return

Where goods are returned due to a fault or error on our part, we will cover the cost of return postage. Where you are exercising your right to cancel for any other reason, you are responsible for the cost of returning the goods.

3. How to Return

  1. Contact us within 14 calendar days of receiving your order to notify us of your intention to return (details above).
  2. We will provide a return address and, where applicable, a pre-paid returns label or reimbursement of reasonable return postage.
  3. Pack the item securely in its original packaging. Include your name and order reference.
  4. Send the parcel to the address we provide. We recommend using a tracked service - we cannot be responsible for items lost in transit.
  5. Once we receive and inspect the returned items, we will process your refund within 14 calendar days of receipt.

4. Refunds

Refunds will be issued to the same payment method used for the original purchase (where applicable). We will refund:

  • The full price of the goods
  • Standard delivery costs (if applicable; we will not refund premium delivery upgrades unless the entire order is cancelled)

Refunds will be processed within 14 calendar days of receiving the returned goods or of receiving evidence that you have sent the goods back, whichever is earlier.

We reserve the right to reduce the refund amount to reflect any diminution in the value of the goods caused by unnecessary handling beyond what is necessary to establish the nature, characteristics and function of the goods.

5. Faulty or Incorrect Goods

If you receive goods that are faulty, damaged in transit, or different from what you ordered, please contact us immediately at info@flushcrpurificat.world with a description of the issue and, if possible, a photograph. We will arrange a replacement or full refund at no additional cost to you, in accordance with your rights under the Consumer Rights Act 2015.

6. Exceptions

The right to cancel does not apply to:

  • Goods that have been opened and are not suitable for return for hygiene or health protection reasons - this applies to opened sachets of Wellaray Coffee
  • Goods that have been mixed inseparably with other items after delivery

These exceptions apply only where the goods were in a sealed condition on delivery and the seal has been broken after delivery. Sealed, unused boxes remain fully returnable within the 14-day window.

7. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

8. Contact

For all return and refund enquiries: